Microsoft extends Xbox 360 Warranty to three years for three red lights issue
July 5, 2007 Microsoft announced that it will expand the global Xbox 360 warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights only will now be covered by a three year warranty from date of purchase.
The one year warranty continues to apply on all other issues as normal.
For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them. Customers will automatically receive a check in the mail within 10-12 weeks.
Here it is Microsoft's announcement on July 5, 2007:
"As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience."
Microsoft's actions really do prove that its main concern is the customers' satisfaction.
It’s taking responsibility and making these changes to ensure that every Xbox 360 owner continues to have a great experience.
