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Friday, April 6, 2007

Xbox 360 game disc scratches issue now eventually solved

Now get ready for the news, it's not very fabulous but better than before maybe the best that can be offered now for a scratched disc from the largest game manufacturers of the world.

Not only for Xbox 360 game discs but also for any other scratched or damaged PS3 or PS2 or Xbox game discs, that's what I found till now:

1. As we said before maybe some of you know now that any EA scratched or damaged game disc according to EA Games can be exchanged for 10£ and that's in UK, so if your scratched disc is an EA Games one you can contact them to get it exchanged, they asked to send the original disc with a cheque, Eurocheque or postal order payable to Electronic Arts Ltd, to the address:

Electronic Arts UK Ltd
Customer Services
PO Box 181
Chertsey Surrey
KT16 0YL

And that's for the UK you can ask them for their address in your country, also asked to include full details of the defect, your name, address and if possible a daytime telephone number where they can contact you.

Also if If you have any more questions, you may also contact their warranty department at:
UK-Warranty@ea.com.

2. Now the very new thing that also Microsoft has offered the same to as a game manufacturing company, we can exchange the scratched or damaged Microsoft game disc directly from Microsoft but till now not all games are available on the list, you can check the list of games that are available at Microsoft for replacement as it is subject to availability on This Link.

For sure you'll have then to include the damaged game disc also you'll have to fill the "Replacement disc form" that you can download from Xbox website and you'll find all information about it at This Link.

3. Also as we said before if it's not an EA Games nor a Microsoft one, some companies provide a scratched discs repair service so that might help and it's always for around 2.5 to 3 pounds or dollars, if you are living in the UK check This link OR if you are from the US check This link you'll find a list of repair centers that do repair scratched discs.

Warped or cracked discs cannot be repaired. Basically providing the data layer of the disc is not damaged they should be able to repair the disc. If a scratched CD has damage to the data layer itself there is nothing that can be done to retrieve this data. The data layer is very close to the label side of the disc and so is vulnerable to scratches from the top. To see if the data layer is damaged, hold the disc label side toward a light bulb. Any pin-pricks of light that show through indicate damage to the data layer. The good news is that discs with minor damage to the data layer often play perfectly after restoration. Naturally, the worse the damage, the less likely it is that the disc can be restored.

They said also that some people have dealt with moderate scratches with metal polish, rubbed on with tissues, to cut the polycarbonate around the scratch down to the scratches level; next, a wipe of clear furniture polish will fill the mild scuff mark the abrasive left, I don't know whether that gonna work or not.

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2 comments:

Anonymous said...

has any one else had problems with ps3 discs splitting from the middle out its happened to 2 of ours

jc said...

i have the same problem with frza 2&3 the disc is spliting from the middle out